Last updated: November 10, 2026
Thank you for supporting Naturalis Herbal. If something is wrong with your order, email cody.beshears@gmail.com with your order number and a short explanation so we can help.
Unopened and unused returns
Contact us within 30 days after delivery to request a return. Eligible items must be unused, unopened, in their original packaging, and have any safety seals intact. Please include your order number or proof of purchase.
Contact us before sending anything back. We will provide return instructions and the correct return address. Please do not send a return to the manufacturer or use an address from an old label without checking with us.
Opened products and other exclusions
For hygiene and product-safety reasons, opened or used teas, tinctures, syrups, food products, supplements, sprays, salves, balms, and personal-care products are not eligible for change-of-mind returns. Digital downloads cannot be returned once accessed or downloaded. Items clearly marked final sale before purchase are not eligible for change-of-mind returns.
These exclusions do not prevent you from contacting us about a damaged, defective, or incorrect item, and do not limit rights you have under applicable law.
Damaged, defective, or incorrect orders
Please contact us as soon as you notice a problem. Include your order number and, where possible, photos of the product, packaging, and shipping label. Keep the packaging until we respond, since it may be needed for a carrier claim.
For a confirmed damaged, defective, or incorrect item, we will arrange an appropriate replacement or refund. We cover any return shipping we require for our error or a confirmed defect. A full refund for an affected order includes applicable original shipping charges and taxes; for a partial order problem, we refund the affected item and its applicable charges. Do not use a product that appears damaged or contaminated.
Return shipping and refunds
For an eligible change-of-mind return, you pay the return shipping cost. Original shipping charges are not refundable for change-of-mind returns. We do not charge a restocking fee. Use secure packaging and consider a tracked shipping service.
After receiving and inspecting the return, we will email you the outcome. Approved refunds are issued to the original payment method. Bank and payment-provider processing times vary. If a refund has not appeared, contact us and your payment provider so we can help trace it.
Cancellations and exchanges
Email us promptly if you need to cancel or change an order. We can cancel an order that has not shipped and issue a refund. Once it has shipped, the return rules above apply. For an exchange, contact us first to confirm eligibility and availability.
Shipping and delivery problems
We currently ship to U.S. addresses. Available shipping charges are shown at checkout before you pay. Carrier transit estimates are not guaranteed delivery dates. Please check your delivery address carefully before placing your order.
If tracking shows a problem or your package does not arrive, contact us so we can investigate with the carrier. If we cannot ship within a stated shipping period, or within 30 days when no period is stated, we will notify you and offer the choice to agree to a delay or cancel the unshipped order for a full refund.
Books purchased elsewhere
Books ordered through Amazon or another retailer are covered by that retailer’s return and refund process. Contact the retailer where you placed the order.
Questions
Email cody.beshears@gmail.com. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.